Refund Policy

Overview

We want you to feel confident in your care. This policy explains when refunds may be available for the services and products offered through WeightLossMedication.US. Because we provide both professional medical services and, where appropriate, prescription medication, different rules apply to different parts of your experience.

Pricing for treatment plans starts at $75 per month, and your initial consultation is free.

Free consultations

Your initial consultation is provided at no cost, so there is nothing to refund for that visit. You are under no obligation to proceed with any treatment after your consultation.

Subscription and membership fees

If you are charged a subscription or membership fee, you may request a review of that charge by contacting us. Refunds for service fees are considered on a case-by-case basis and may depend on whether services have already been rendered during the billing period. To avoid charges for an upcoming period, cancel before your next billing date.

We do not provide refunds for services that have already been delivered, such as a completed clinical evaluation or care provided during a billing cycle.

Prescription medication

For safety and legal reasons, prescription medications generally cannot be returned once they have been dispensed or shipped, and such items are typically non-refundable. This is standard practice across pharmacy services and exists to protect patient safety, because the integrity of a returned medication cannot be guaranteed.

If your medication arrives damaged, incorrect, or if there is an issue with your order, contact us promptly so we can investigate and make it right.

How to request a refund

To request a refund or raise a billing concern, email us at contact@weightlossmedication.us with your name, the email associated with your account, and details of the charge in question. We will review your request and respond as quickly as we can.

Approved refunds are issued to the original payment method. Processing times vary depending on your payment provider.

Changes to this policy

We may update this Refund Policy from time to time. The 'last updated' date reflects the current version. Continued use of our services after an update constitutes acceptance of the revised policy.

Cancelling your subscription

If your plan includes a recurring subscription, you may cancel at any time by contacting us at contact@weightlossmedication.us before your next billing date. Cancelling stops future charges; it does not automatically refund charges already incurred for services rendered during the current period. We will confirm your cancellation by email so you have a record of it.

We recommend cancelling a few days before your renewal date to ensure the change is processed in time.

Promotional pricing and discounts

From time to time we may offer promotional pricing. Any promotional terms, including their duration and conditions, are described at the time of the offer and govern that specific purchase. Once a promotional period ends, standard pricing applies unless we communicate otherwise. Refund eligibility for promotional purchases follows the same principles described in this policy.

Billing errors and disputes

If you believe you have been billed incorrectly, please contact us first at contact@weightlossmedication.us so we can investigate and resolve the matter directly; most issues are resolved quickly this way. Initiating a chargeback with your bank before contacting us can delay resolution and may result in suspension of services while the dispute is reviewed. We are committed to fair, prompt handling of any genuine billing error.

Insurance

Our services are generally offered on a self-pay basis, with transparent pricing starting at $75 per month. Whether any portion of your care or medication is eligible for reimbursement through insurance or a health savings or flexible spending account depends on your specific plan and applicable rules. We can provide documentation of your payments on request to support any reimbursement you pursue independently.

What pricing covers

Understanding what your payment includes helps set clear expectations and reduces refund confusion later. Depending on the plan your clinician recommends, your fee may cover the clinical service of evaluation and ongoing care, the coordination of your prescription, and, in many cases, the medication and its shipping. Because plans differ, the specific inclusions are presented to you before you commit, and we encourage you to ask any questions at that point. Knowing exactly what you are paying for makes it easier to judge whether a later refund request concerns a service already delivered, which is generally non-refundable, or something that was not provided, which we will of course make right.

Where a plan bundles several elements into one price, a refund for any single element is assessed in the context of what has already been delivered during the billing period.

Refunds when treatment is not appropriate

Occasionally a person pays for a plan and then, during evaluation, a clinician determines that a medication is not clinically appropriate for them. We never want anyone to feel penalized for the outcome of an honest medical assessment. In these situations, contact us and we will review your charges; where you have paid for medication or services you ultimately cannot or should not receive, we work to resolve the matter fairly, recognizing that a clinician's decision not to prescribe is responsible care, not a service failure. The free initial consultation exists precisely so that this determination can happen before you incur cost wherever possible.

Timing and method of refunds

When a refund is approved, we process it to your original payment method. The time it takes for the funds to appear depends on your bank or card issuer and is outside our direct control, though we initiate approved refunds promptly. We will confirm by email when a refund has been issued so you have a record. If you do not see an approved refund reflected after a reasonable processing window, contact us and we will follow up with our payment processor on your behalf.

We do not issue refunds in cash or to a different account than the one originally charged, as this protects against fraud and keeps our records consistent.

Partial periods and prorating

Because our subscription plans are billed for defined periods, a cancellation made partway through a period does not automatically generate a prorated refund for the unused days. The fee for a period generally covers the clinical availability, support, and services associated with that period, much of which is provided continuously rather than per use. That said, we evaluate individual circumstances in good faith, and if you believe a particular situation warrants special consideration, we encourage you to explain it when you contact us. Our aim is to be fair, to avoid charging you for periods that have not begun, and to be transparent about what a given fee does and does not cover so there are no surprises.

To prevent being charged for an upcoming period you do not intend to use, the most reliable step is to cancel before your renewal date rather than relying on a later refund.

Duplicate and accidental charges

If you notice a duplicate charge, a charge you do not recognize, or a payment that appears to have been processed in error, contact us promptly and we will investigate. Genuine duplicate or erroneous charges are refunded once verified; this is distinct from a refund request for services that were properly rendered. Providing the date, amount, and any confirmation details helps us locate the transaction quickly. We take billing accuracy seriously and would always prefer to correct a true error directly and promptly rather than have you absorb a mistake or pursue a lengthy dispute through your bank.

Our commitment to fair resolution

Policies necessarily describe general rules, but real situations are sometimes more nuanced. We approach refund and billing questions with the goal of treating people fairly and reasonably, not of rigidly applying fine print to a person's disadvantage. If you have a concern about a charge, we ask only that you bring it to us first and give us the chance to understand and address it. In our experience, the overwhelming majority of billing questions are resolved quickly and amicably through direct communication, and that is always our preferred path.

Keeping you informed about charges

We aim to prevent refund disputes before they arise by being clear about charges from the outset. Before you commit to a plan, you are shown the price and what it includes, and recurring charges are disclosed as recurring rather than presented as one-time. We believe that surprise charges are the root of most billing frustration, so we work to eliminate surprises rather than to defend them after the fact. If anything about your charges is ever unclear, we would much rather you ask us than wonder, and we will explain your billing in plain terms so you always understand what you are paying for and why.

Questions about this policy

If you have questions about this policy, contact us at contact@weightlossmedication.us.