Shipping Policy

Shipping overview

When a licensed clinician determines that a prescription is appropriate, your medication is shipped discreetly to the address you provide. This policy explains how shipping works, including timing, packaging, and what to do if there is a problem with your order.

Processing and timing

Orders are processed after your consultation is complete and your prescription has been issued and, where applicable, payment confirmed. Delivery timelines depend on the medication, the dispensing pharmacy, and your location. Your care team will provide an estimate, and you may receive tracking information once your order ships.

Some medications require specific handling, such as temperature control. These requirements can affect processing time, and we prioritize the safe delivery of your medication over speed.

Packaging and discretion

We understand that privacy matters. Medications are packaged discreetly. Where a medication requires refrigeration, it is shipped with appropriate insulation and, when needed, expedited to preserve its integrity.

Please ensure someone is available to receive temperature-sensitive shipments promptly, and follow any storage instructions included with your medication.

Delivery issues

If your order is delayed, damaged, lost, or incorrect, contact us promptly at contact@weightlossmedication.us so we can investigate and resolve the issue. Do not use medication that appears damaged, compromised, or improperly stored; reach out to us first.

Accurate shipping information is your responsibility. If a package is returned to sender because of an incorrect or incomplete address, additional shipping charges may apply to resend it.

Shipping availability

Shipping availability depends on the dispensing pharmacy and applicable laws in your location. During your consultation and ordering process we confirm whether we can serve your area.

Changes to this policy

We may revise this Shipping Policy as our services evolve. The 'last updated' date reflects the current version.

Address accuracy and delivery responsibility

Providing a complete, accurate shipping address is essential. We are not responsible for delays or non-delivery caused by an incorrect or incomplete address. If a package is returned to the dispensing pharmacy because of an address error or because delivery could not be completed, additional shipping charges may apply to resend it. Please review your address carefully before confirming your order, and update us promptly if it changes.

For deliveries to apartments, secure buildings, or workplaces, include any details needed for successful delivery.

Receiving temperature-sensitive medication

Some medications must be kept within a specific temperature range to remain effective and safe. These are shipped with appropriate insulation and, when necessary, expedited methods. When your shipment arrives, follow any included storage instructions promptly, such as refrigerating the medication. If you will not be home to receive a temperature-sensitive delivery, plan accordingly, since prolonged exposure to heat or freezing can compromise the medication.

Lost, stolen, or delayed packages

If tracking indicates a package was delivered but you cannot locate it, check with household members and neighbors and your building's mail area first. If it still cannot be found, or if a shipment is significantly delayed or appears lost in transit, contact us at contact@weightlossmedication.us so we can investigate with the carrier and pharmacy and determine the appropriate resolution.

For your safety, never use medication that arrives with damaged packaging or signs of tampering. Set it aside and contact us before using it.

Shipping costs

Any applicable shipping costs are disclosed during the ordering process. In many cases shipping is included as part of your plan; where additional charges apply, you will see them before you confirm your order.

Tracking your shipment

Once your order ships, you will typically receive tracking information so you can follow its progress and plan to be available when it arrives. We encourage you to monitor your tracking, particularly for temperature-sensitive medications that should not sit in a hot mailbox or on a doorstep for extended periods. If your tracking has not updated for an unusually long time, or shows an exception or delivery problem, reach out to us promptly so we can investigate with the carrier. Acting quickly on a stalled shipment often makes the difference between a simple reroute and a lost-package claim.

Tracking links are provided as a convenience and reflect information from the carrier; occasional carrier scanning delays do not necessarily mean a package is lost.

Storing your medication after delivery

Proper storage after delivery is essential to keep your medication safe and effective, and it becomes your responsibility once the package is in your hands. Many weight-management injectables must be refrigerated within a specific temperature range, while some can be kept at room temperature for a limited period; the included instructions and the medication's labeling specify exactly how to store yours. Refrigerate temperature-sensitive medication promptly upon arrival, keep it in its original packaging away from direct light, and never freeze it unless the labeling specifically directs you to. If you have any doubt about whether a medication was stored correctly, in transit or at home, contact us or your pharmacy before using it rather than risk using a product whose integrity is uncertain.

Keep all medication out of reach of children and pets, and dispose of needles and other materials according to the guidance provided and local regulations.

Address changes and rescheduling delivery

If you move or need your medication sent to a different address, let us know as early as possible, ideally before your order has been processed, so we can update your information in time. Once a shipment is in transit, changing its destination may not be possible, and we cannot guarantee carrier-side rerouting. For recurring shipments, keeping your address current in advance of each refill prevents avoidable delays. If you anticipate being away when a temperature-sensitive shipment is due, contact us to discuss timing rather than letting a package sit unreceived, since prolonged exposure to heat or cold can compromise the medication and necessitate a replacement at additional cost.

Recurring shipments and refills

For ongoing treatment, your medication may ship on a recurring schedule aligned with your plan and your clinician's instructions. Refill shipments depend on continued clinical appropriateness, which means a clinician's review rather than an automatic dispatch, and on your account being current. To keep recurring deliveries running smoothly, maintain an accurate shipping address, ensure your payment method is up to date, and complete any follow-ups your care plan requires. If your dose changes or your clinician adjusts your treatment, your shipments will be updated to reflect the new prescription. Should you wish to pause or stop recurring shipments, contact us in advance of the next scheduled ship date so the change can be processed in time.

We will generally notify you around the time a recurring order is prepared or shipped, so you know when to expect it and can plan to receive temperature-sensitive items.

Carrier delays beyond our control

Once a package leaves the dispensing pharmacy, its transit is in the hands of the shipping carrier, and certain delays, such as severe weather, natural disasters, carrier operational issues, or other events outside our control, can affect delivery timing despite everyone's best efforts. We cannot guarantee against such delays, but we do monitor shipments and will work with you and the carrier to resolve problems when they arise. For temperature-sensitive medication caught in an extended delay, contact us before using the product on arrival so we can advise whether it remains safe to use or should be replaced. Your safety takes priority over salvaging a delayed shipment.

International shipping

Our services and shipping are intended for delivery within the United States. We do not ship prescription medication internationally. Attempting to redirect a shipment outside the United States is not supported and may violate applicable laws governing the cross-border movement of prescription medication. If you relocate or have questions about availability in a particular location, contact us and we will let you know what we are able to do within the bounds of the law and our pharmacy partners' capabilities.

Signature and secure delivery

Depending on the medication and carrier, some shipments may require a signature on delivery, which helps ensure your medication reaches you rather than sitting unattended. If a signature is required and no one is available, the carrier typically leaves notice and attempts redelivery or holds the package for pickup. For your security and the integrity of temperature-sensitive products, we encourage you to make arrangements to receive shipments promptly, particularly if you will be away. If you have specific delivery instructions or concerns about safe receipt at your address, let us know in advance so we can note them where the carrier allows.

Your responsibility on delivery

When your medication arrives, a quick inspection protects you. Confirm that the package and its contents appear intact, that any temperature indicators or cold packs are as expected, and that the medication matches what was prescribed. Refrigerate or store it promptly according to the included instructions. If anything looks wrong, the packaging is damaged, the medication appears compromised, or the contents do not match your prescription, set it aside and contact us before using it. Taking a moment to check on arrival, and storing your medication correctly thereafter, is the simplest and most important way to ensure that the treatment you receive is safe and effective.

Questions about this policy

If you have questions about this policy, contact us at contact@weightlossmedication.us.